Our most frequently asked questions.
- Who do we need to contact to arrange delivery?
When your furniture request/enquiry has been made via our website a member of our team will contact you within 2 working hours to go through any questions that you have regarding the order and liase with booking in the furniture delivery.
- What are your delivery arrangements?
Our warehouse is in Swansea, we provide a daily delivery service throughout South Wales. For national deliveries where packages have been ordered we will work with you to your desired delivery day. Lead times for products and packages will vary depending on the products ordered. When placing your order a member of our team will provide you with an estimated delivery time frame. We will contact you the day prior to your delivery, and can call you 30-60 minutes prior to your delivery on the day of delivery.
- Will you assemble the items when you deliver?
The items will be delivered, assembled (were applicable) placed in the appropriate rooms and all waste packaging removed by us.
- Can you collect keys for delivery of items
Yes we can arrange to collect keys on your behalf from an estate or letting agent located in close proximity to the delivery address free of charge.
- Can you collect old items when delivering new?
One off items will be charged at £15 per item or £25 per sofa, on a like for like basis when delivering new. If multiple items are required for collection then please contact a member of staff to discuss prior to delivery. Our delivery team will not collect old items if it has not be agreed prior to delivery. We cannot collect reclining sofas.
- Will you fit my appliances on delivery?
Washing machine and fridge freezers will be unpacked and placed in position ready to be used, to enable us to do this all plumbing and waste connections must be in place. We are not able to connect electric or gas cookers at the present time.
- I have awkward access/parking restrictions
Please notify us in advance of any awkward staircases etc as we may advise you to look at products that are more suitable that will be able to fit into the space you have available.
- What happens if items break are they covered by warranty?
All items have a warranty of between 1 and 5 years, this is noted next to the appropriate item on the website. The warranty covers manufacturing issues but does not cover user neglect.
- I would like to set up an account to be billed.
For repeat customers looking to set up a billing account, please email Zeena@letusfurnish.co.uk who will be able to assist you. Please note we are only able to open credit accounts when appropriate credit checks have been completed.